Refund and Returns Policy

Effective Date: October 2025
Company: Gemoryx LLC
EIN: 92-3015332
Email: shop@gemory-llc.shop
Address: 4 Blossom Ct, Colma, CA 94014, United States
Phone: +1 650-799-1991

1. Overview

Thank you for shopping at Gemoryx LLC. We value your satisfaction and strive to deliver high-quality, personalized products crafted with care. Because most of our items are custom-made, certain refund and return limitations apply. Please review this policy carefully before placing an order.

2. Eligibility for Returns

As our products are personalized and made specifically for each customer, we can only accept returns or offer replacements under the following conditions:

• The item arrives damaged or defective
• You receive the wrong item or incorrect customization
• The product is missing components or was lost in transit

To be eligible for a return or replacement, please contact us within 7 days of receiving your order. Items must be unused, in their original packaging, and accompanied by proof of purchase.

3. Non-Returnable & Non-Refundable Items

Please note that personalized or custom-made items cannot be returned or refunded if:

• The error was made by the customer (e.g., incorrect photo, spelling, or customization details)
• The customer changed their mind after the order was processed
• The product shows signs of use, damage, or alteration not caused by shipping or production

These restrictions are necessary because each order is made uniquely for you.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at shop@gemory-llc.shop with:

• Your order number
• A clear photo or video of the damaged item and packaging
• A brief description of the issue

Once verified, we’ll offer a free replacement or refund depending on your preference and the availability of the product.

5. Refund Process

If your refund request is approved, the refund will be processed to your original payment method within 5–10 business days.
Please note:

• Shipping fees (if applicable) are non-refundable.
• Refund timing may vary depending on your bank or payment provider.

6. Order Cancellations

You may cancel your order within 12 hours of placing it.
Once production has started on a personalized item, cancellations or changes may not be possible. Please double-check all customization details before confirming your purchase.

7. Exchanges

We currently do not offer direct exchanges. If you received the wrong or damaged item, we’ll replace it free of charge after verification.

8. Shipping Costs for Returns

If a return is approved due to our error (wrong or defective item), Gemoryx LLC will cover the return shipping costs.
For other cases, the customer is responsible for shipping costs.

9. Contact Us

For return or refund requests, please reach out to our support team:

Gemoryx LLC
📍 4 Blossom Ct, Colma, CA 94014, United States
📧 shop@gemory-llc.shop
📞 +1 650-799-1991
🆔 EIN: 92-3015332

10. Final Note

At Gemoryx LLC, every gift is made with precision, love, and attention to detail. We are committed to resolving any issues promptly and ensuring your experience with us remains positive and memorable.